Terms and Conditions – [Your Company Name]

1. Acceptance of Terms

By using our parcel delivery services, the customer agrees to the terms and conditions outlined below. These terms apply to all services provided by [Your Company Name].

2. Booking and Documentation

Customers must provide accurate information including sender and receiver details, parcel contents, and correct addresses. Any incorrect or incomplete information may result in delays or non-delivery.

3. Packaging Responsibility

Customers are responsible for securely packing their parcels. [Your Company Name] is not liable for damage caused by inadequate or unsafe packaging. Packaging services are available on request at an additional cost.

4. Prohibited Items

The following items are strictly prohibited: hazardous materials, explosives, flammable goods, illegal substances, perishable items, live animals, cash, and valuable documents. If such items are found, the shipment will be stopped and reported to the authorities.

5. Delivery Timelines

Delivery times are estimated and not guaranteed. Delays may occur due to weather, traffic, strikes, natural disasters, or other unforeseen events. [Your Company Name] will make every effort to ensure timely delivery.

6. Liability for Loss or Damage

Our liability for any parcel loss or damage is limited to a maximum of ₹[Amount] unless additional insurance is purchased by the customer. Claims must be reported within 24 hours of delivery or expected delivery date.

7. Transit Insurance

Customers may choose to insure their parcels. Insurance claims will be processed as per the insurer’s policy. [Your Company Name] is not responsible for compensation beyond the insured amount.

8. Tracking and Support

Customers can track their parcels through our website or customer service. Updates may vary depending on the delivery route and logistics partners involved.

9. Payment Terms

Full payment is required before dispatch unless otherwise agreed upon in writing. Accepted payment methods include UPI, online banking, debit/credit cards, and cash (for walk-in customers).

10. Cancellation and Refund Policy

Cancellations made before dispatch may be eligible for a partial refund after deducting handling charges. No refund will be given once the parcel is picked up or dispatched.

11. Amendments

[Your Company Name] reserves the right to modify these terms at any time without prior notice. Updated terms will be posted on our official website.

12. Governing Law

All disputes related to our services will be subject to the jurisdiction of the courts in [Your City/State].